HOW TO ORDER

THIS PAGE IS FOR EVENT STATIONERY ORDERS ONLY!

Step 1 :

For any Design Invitations, please fill out and submit our FORM to get an individualized quote. Please allow up to 24 hours or less to respons with a price quote.  If you are inquiring about a completely custom design please email us with your ideas and any inspirational photos you may have. Please provide information as to quantity and pieces needed.

Step 2 :

If you would like to proceed, a detailed information form will be sent to you to fill out with the exact wording for each piece you need designed. If you are unsure about wording we will be happy to provide suggestions and etiquette recommendations. 

Step 3:

Once your information form has been received, you will then be asked to send a 60% non-refundable deposit so we can begin creating your custom request.  A picture/proof will be sent to you  for approval.

Step 4:

After you have given final approval on your proof, the balance payment of your order is due and we will schedule your project for production. Your order will ship within 2 weeks.

Payment Options:

Acceptable forms of payment include cash/bank transfer (BOA) or paypal.  We will send you an email that includes final payment once your order is completed. Once we receive your balance your order will then be shipped back to you. 

Shipping:

Docerela Creations will ship your order via USPS Priority Mail OR Express Mail (as per your request) and will provide a tracking number.  Once items have been accepted by the USPS for delivery, WE ARE NOT responsible for lost, damaged, delayed, misdirected or undelivered items.  It is your responsibility to request insurance for your items.

If you prefer another method of shipping or need expedited shipping we will be happy to do this for you! All shipping charges will be paid by the customer and billed into the final payment.

Refunds and Exchanges:

Due to the fact that everything is handmade and custom, there will be no returns. In the event of cancellation, due to the fact that immediately the client makes the deposit we order/buy the materials needed, we are not able to do any kind of refunds.

If you have concerns with your order or you are not satisfied please contact us.

Additional Invitations:

We suggest ordering at least 5 more than you think you’ll need. This needs to be done at the initial invitation order. Once an order has been completed, additional invitations will be produced in increments of 10 and the price may vary.

Rush Orders:

RUSH Orders are accepted as our schedule permits it. There is a  Fee of 20% additional of your Total Order.

COPYRIGHT INFORMATION: You are paying for my time and effort to create your personal invitation NOT for the character images.  All the licensed character images maintain the copyright of their original respective owners. I do NOT claim ownership of character clip-art or graphics. The graphics or clip art on these products are provided to you for free.  Our invitations are NOT  licensed products.

Sales are final. No returning and no exchanges!